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Solución de problemas
La pantalla táctil de mi celular no reacciona
Si la pantalla táctil no reacciona, sigue los pasos descritos a continuación para solucionar el problema.
Inicia la guía para solucionar tu problema
Esta guía te va a conducir a través de una serie de posibles causas y soluciones para tu problema
Posible Causa 1 de 1: El bloqueo del teclado está activado
Si el bloqueo del teclado está activado, la pantalla táctil de tu celular no funciona.
Solución
Desactiva el bloqueo del teclado.
¿Se solucionó tu problema?
Problema solucionado
Nos complace saber que se solucionó tu problema
Haz clic aquí si necesitas resolver otro problema
El problema no se solucionó
Nuestro sistema de troubleshooting lamentablemente no puede solucionar el problema que presenta tu celular.
Contacta al Servicio de Atención al Cliente para obtener ayuda adicional.